Job Description

Warner Bros. Discovery Job Opportunity

Welcome to Warner Bros. Discovery the stuff dreams are made of. When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Warner Bros. Discovery is the world's leading media and entertainment company, with many titles and unique brands to fill every portfolio, including TV, film and streaming. We produce and distribute programs and services in more than 220 countries and territories, in more than 50 languages, to inform, inspire, laugh and entertain.

The job: Warner Bros. Worldwide Studio Tours and Retail division is home to an expanding portfolio of Warner Bros. Discovery-owned visitor attractions and experiential retail stores around the world, each created with visitor engagement and exceptional customer service at their heart. This position will support the sales operations at the Harry Potter Chicago store by maximizing customer and fan engagement in an awe-inspiring, best-in-class retail environment.

The daily: Proactively engages with guests. Assist customers with merchandise purchases by locating items customers may wish to purchase, suggesting items of interest, and retrieving merchandise from inventory when needed. Follow the steps of service to ensure they provide the best experience. Responsible for cascading customer feedback to correct channels of communication. Promotes a positive and seamless guest experience. Fosters the stores sales strategy plan on customer engagement. Register and cash handling duties include ensuring that all transactions are complete and accurate. Follows, teaches, and exhibits all safety and compliance protocols. Adheres to stores uniform policy. Is responsible to come to all scheduled shifts on time. Fosters an environment to maintain store shrink to acceptable parameters. Responsible for attaining delegated daily, monthly, or quarterly sales goals. Proactively advocates and understands promotions within the store. Engages in store sales strategy. Maintain store appearance to ensure that it is neat, orderly, and well stocked to meet the Company's visual merchandising standards. Teaches and lives stores culture with each associate. Collaborates with the team to follow company values. Follows and impacts store set priorities and brand standards.

The essentials: Knowledge of Harry Potter series and background Demonstrated customer service skills Excellent communication skills (i.e. verbal, non-verbal, visual) with the ability to communicate effectively in public to both small and large groups. Ability to work effectively in a team environment Strong attention to detail with focus on basic numerical skills Highly motivated self-starter with good initiative Proficiency with Word, Excel, PowerPoint Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts.

Compensation for this position is $19 an hour.

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

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